An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

Information Technology Manager is responsible for overseeing the organization’s information technology systems, infrastructure, and team to ensure effective and secure use of technology. This role involves planning, implementing, and maintaining IT systems and strategies, managing IT projects, supervising staff, and ensuring compliance with organizational policies and regulations. The position involves multiple properties within the Savannah, Georgia region.

STANDARDS & CULTURE

Individuals must serve as a cultural ambassador by upholding and promoting our standards. 

Image & Presence: Our team is sophisticated and purposeful in their communication and body language. 
Service: Intuitive: Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance. 
Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.  

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following: 

• Strategic Planning and Management:
  • Develop and implement IT strategies and systems aligned with organizational goals.
  • Identify and recommend cost-effective technology solutions to improve efficiency.
  • Improve the efficiency and effectiveness of IT operations and enhance customer satisfaction.
• Infrastructure Management:
  • Oversee the installation, maintenance, and upgrades of hardware, software, and networks.
  • Ensure IT systems are secure, scalable, and meet business requirements.
• Team Leadership:
  • Recruit, train, and manage IT staff (if applicable), fostering a collaborative team environment.
  • Assign tasks, monitor performance, and provide professional development opportunities.
• System Security and Compliance:
  • Implement and enforce cybersecurity measures to protect organizational data.
  • Ensure compliance with relevant laws, regulations, and internal policies.
• Project Management:
  • Plan and execute IT projects, including system upgrades, migrations, and new implementations.
  • Collaborate with stakeholders to define project requirements and timelines.
• Troubleshooting and Support:
  • Manage IT helpdesk services, ensuring timely resolution of technical issues.
  • Serve as the escalation point for complex technical challenges.
• Vendor and Budget Management:
  • Evaluate and manage relationships with external IT service providers and vendors.
  • Develop and oversee the IT budget, monitoring expenditures and ensuring cost efficiency.
• Data Management:
  • Ensure proper backup and disaster recovery procedures are in place and tested regularly.
  • Oversee data storage and access policies to maintain data integrity and confidentiality.

• Process Improvement:

  • Continuously identify opportunities for process improvement within the service desk environment. Implement best practices and innovative solutions to enhance service delivery.

• Process Optimization:

  • Streamline service desk and IT operations processes to improve efficiency, reduce downtimes, and enhance user satisfaction.

• Reporting and Analysis:

• • Generate and analyze service desk reports to track performance metrics, identify trends, and make data-driven decisions for improvements

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Experience in supporting simultaneously 2 or more hotel properties with vision, leadership, and expert technical depth.
• Good understanding of Microsoft O365 suite, Opera PMS, Agilysys POS, Networking infrastructure & security, MS Intune, Digital display systems, working knowledge of CCTV systems, Integrations between applications and virtual technologies like VMware.
• Understanding end-user requirements and translating business requirements into technical solutions
• Ability to work independently as well as in a team environment with minimal supervision.
• Strong analytical and problem-solving skills; Demonstrable strong written and verbal communication skills
• Ability to be flexible with work schedule.
• Demonstrable ability to work toward and meet deadlines.
• Strong understanding of the Kessler systems.
• Ability to work well in a highly dynamic environment, and efficiently multi-task.
• Ability to effectively manage third-party vendors for support of various systems.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in ITSM tools and technologies.
• Exceptional communication and customer service skills.

MINIMUM QUALIFICATIONS

Education, License, Certifications, Experience 

• Bachelor’s degree in Information Technology, Computer Science, or related field – preferred
• Minimum of 10 years’ experience in Hospitality IT operations and related services – preferred
• Knowledge of ITIL frameworks and best practices – preferred
• 10+ Years Technology focused experience required for the hospitality industry – preferred

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience. 

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role. 

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics